Support

Complete the introduction and choose a callsign, then open Path and begin the Nmap unit. Read the illustrated lessons before trying the command exercises.

You can start without entering an email address. The app creates an account identifier to associate your learning progress with your profile. Add an available recovery method if you want to return to that profile on another device.

No. Cipher Streaks uses a simulated practice terminal and exercises. Commands do not run on your phone or scan real networks. Some online exercises send your commands to our service for evaluation and saving.

Do not paste passwords, access tokens, private files or other sensitive information into an exercise. When using a command outside the app, work only on systems you own or have permission to test.

Use an internet connection to load the mobile interface, sync accounts and progress, access paid course content, and use Daily Cipher or the leaderboard. Saved local progress is not a guarantee that every feature is available offline.

Use the same email, Apple or Google recovery method you previously linked to the profile, where that option is available. Linking and recovery controls are in the account section of Profile.

If you have not linked a recovery method, avoid clearing app data or uninstalling while troubleshooting. Removing local credentials can make the automatically created profile difficult to recover.

Check your connection and confirm that you recovered the intended profile. Recovering an existing account does not merge it with another profile or transfer that other profile’s progress.

If progress still looks wrong, email support with your callsign, the affected lessons and approximately when you last used the app. Restoring a store purchase and recovering learning progress are separate actions.

The Nmap unit is the free starting point. Additional course access is offered through the available in-app purchase. Review the price, included access, duration and any renewal or trial terms shown by the store before confirming a purchase.

Check your internet connection and use the app’s course-access controls to restore purchases, with the same Apple or Google store account used for the purchase. Allow the access status to refresh.

Do not buy the same access repeatedly to fix a sync issue. If it remains locked, email support with your device, app version and store order reference if available. Remove unrelated personal details from receipt screenshots.

Use the store where you purchased to manage any subscription, renewal or refund request. Store rules and applicable rights determine the options available. Uninstalling Cipher Streaks or requesting account deletion does not itself cancel a subscription.

Type hint in a command exercise for guidance. Hints progress from tools and flags to command structure and a scaffold. The command library provides syntax, examples and links to reference material.

Incorrect exercise answers spend a Charge. Charges refill at midnight in the time zone saved to your account. Introductory lessons and completed explanations remain available when Charges run out.

Where reminders are available, check both your app reminder preferences and your device’s notification permission. The selected reminder time uses the saved account time zone; travelling does not automatically change it.

Reminders depend on your activity, available practice and a registered device. A reminder may be skipped if you have already practised that day. Delivery can also be affected by your connection and operating-system settings.

We review requests and may ask for information to verify ownership before changing records. A request can cover your profile, linked sign-in information, learning progress, daily challenge records and notification registrations. We will explain the outcome and any records that cannot be located or must be retained.

Some information may need to remain for legal obligations, accounting, security or resolving a dispute. Backups and independent app-store records may follow separate retention processes. See the privacy policy for more information.

The current control clears the profile, progress and settings from that device and signs it out. A synced account remains available through account recovery. Clearing local data or uninstalling does not request deletion of information held by our online services; use the email process above.

Manage any active subscription through the store separately to prevent future renewals.